Products and purchasing
Confirm product specifications, quantity, supplier, purchase price, currency, payment arrangements and the buying services requested before an order is placed.
GEEK LOGISTICS · GUANGZHOU → SOUTH AFRICA
Agree the details before your order moves.
Use this guide to confirm the scope and handling of your order with Geek Logistics. The applicable services, charges and arrangements should be recorded in your written quote and order instructions.
Plan your shipment ↗
Before purchasing or supplier dispatch.
Warehouse receiving and storage
Arrange a receiving reference and delivery instructions. Confirm the expected arrival dates, storage arrangements, any applicable charges and the preparation work requested before goods are dispatched to Guangzhou.
Checks and packing
Agree the inspection scope, photos, labels, repacking and consolidation instructions. Confirm what should happen if a quantity or visible condition issue is found before the goods move onward.
Freight and destination handover
Confirm cargo details, route, packing list, required documentation, quoted charges and which destination services are included. Review any exclusions and the responsibilities of each party before shipment.
If plans change or an issue appears.
Changes or cancellation
Contact us with the order reference and requested change. Ask for written confirmation of whether the change is possible and any supplier, work-in-progress or transport costs before proceeding.
Returns or product concerns
Share the order reference, product details, photos and a description of the concern. Any supplier return arrangements and related handling or transport costs need to be reviewed for the specific order.
Damage or a shipment issue
Keep the packaging and available delivery records, and share photos, the shipment reference and details of the issue. Contact us to review the documents and the next steps applicable to that shipment.
Keep a written record.
Retain your approved quote, product specifications, receiving references, packing list and any confirmed changes. If a charge, responsibility or instruction is unclear, ask us to clarify it before authorising the next stage.